Betpro’s Customer Support: How to Get Assistance

Getting help when you need it is crucial for a positive customer experience. Betpro offers several customer support options to provide assistance with any issues or questions players may have while using our platform.

This article outlines the various ways to get in touch with Betpro’s customer service team and what to expect when you do.

Contacting Support by Email

One of the easiest ways to reach out to Betpro’s support team is by email. Send your inquiries to support@betpro-exch.com and a customer service representative will get back to you as soon as possible.

With email, you can clearly explain your issue and attach any screenshots or documents that may help illustrate the problem.

Our support inbox is monitored 24/7. However, peak times tend to see higher inquiry volumes, so responses may take up to 24 hours depending on demand.

Rest assured though, every email gets a customized reply from our qualified team.

What to Include in Your Email

To help our agents address your inquiry quickly and efficiently, make sure to include key details like:

• Your Betpro username
• A clear description of your question or issue
• Step-by-step of how you encountered the issue
• Screenshots when applicable
• Reference number if you’ve already spoken to an agent

The more details you can provide upfront, the faster our team can investigate and solve your problem.

Getting Quick Answers with Live Chat

For more time-sensitive issues, Betpro’s live chat feature connects you directly with a support rep in real-time via one-on-one messaging. The chatbox can be found at the bottom right of Betpro’s website.

Once opened, start by providing your username so the agent can pull up your account. Then clearly explain your question or problem. The rep will collect any other details needed before troubleshooting your issue live through the chat.

Live chat is best for simple questions that require back and forth conversation. More complex issues like account unauthorized access or reporting violations are better handled via email support.

When to Use Live Chat:

• Locked out of account
• Questions about current bonuses
• Deposit & withdrawal help
• Updating personal info
• Site navigation assistance

Live chat hours are 24/7, with peak times seeing faster responses. Off hours may have longer wait times before connecting with an available agent.

Calling Betpro’s Customer Support Hotline

For players who still need assistance after trying email and live chat, calling our customer support line allows you to explain issues in full detail directly to an agent.

Useful Times to Call Support:

• Account has been disabled unexpectedly
• Reporting abuse, cheating or illegal activity
• Suspected hacking/security threats
• Significant deposit & withdrawal problems

Since calls allow conveying highly sensitive issues, we prioritize connecting callers quickly with our most experienced reps.

What to Expect When Calling:

• Provide your username upfront for account access
• Explain the core issue or question briefly first
• Answer any other details the agent asks to further investigate
• Work collaboratively with the rep to resolve your case

Though urgent cases are prioritized, increased call volumes during peak hours may result in short hold times before speaking to a representative.

Call center hours are 24 hours a day, 7 days a week. Local charges may apply depending on your country. International numbers are coming soon too!

Betpro Customer Support Hours & Response Times

Though Betpro’s support team is always monitoring incoming issues around the clock, we follow high volume inquiry times to ensure optimal staffing.

Peak Support Hours:

• Weekdays: 12:00 – 22:59 GMT
• Weekends: 08:00 – 23.59 GMT

During peak hours you can expect email responses within 2-4 hours and live chat connections in less than 1 minute. Direct calls will take no more than 3-5 minutes on hold before speaking to a representative.

Off-Peak Support Hours:

• Weekdays: 23:00 – 11:59 GMT
• Weekends: 00:00 – 07:59 GMT

Inquiries sent during off-peak hours may take up to 24 hours for a response due to lower staffing levels out of our regular working shifts. However, expect call hold times no longer than 8-10 minutes even during lower volume periods.

Common Customer Support FAQs

Alongside direct assistance, Betpro provides lots of self-help resources that allow players to independently find answers for the most frequently asked questions.

I lost my password, how do I reset it?

To reset your password, go to our login page and click “Forgot Password”. Enter your username or the email on file. You’ll receive an email with a secure link to create a new password.

How long do withdrawals take to process?

Most properly verified accounts receive their withdrawal in under 24 hours. Specific times depend on payment method, currency, holidays, and other bank delays.

Can I change my username?

Usernames cannot be changed. Creating a new account would be needed for a different username. You can update display names however.

Is Betpro licensed and legal?

Yes, we hold licenses in all jurisdictions that require online gaming & betting regulation. These include the UK, Gibraltar, Malta and others.

How do I delete my account?

Email support@betpro-exch.com from your registered email and specify you wish to self-exclude and permanently close your account. An agent will then guide you through the account deletion process. Financials get reconciled prior to closure.

Conclusion

Betpro aims to provide players support through whatever medium best fits their situation – offering email, live chat, phone assistance along with an extensive FAQ. Our global customer support team works 24/7 to ensure every inquiry gets a fast, knowledgeable response. Don’t hesitate to reach out!

Feel free to get in touch with any other questions not covered here. We are readily available and happy to help our community responsibly enjoy online gaming services.