SASSA Status Check

The South African Social Security Agency (SASSA) provides critical financial support to millions of South Africans through various social grants, including the Social Relief of Distress (SRD) Grant, commonly referred to as the R370 Grant.

With an unemployment rate of 32.9% in the first quarter of 2025 (Statistics South Africa, QLFS report), the SRD grant serves as a lifeline for 7.5 to 8.5 million unemployed individuals facing financial hardship.

To ensure you stay informed about your grant application or payment status, SASSA offers multiple secure and accessible methods to check your status.

This guide provides a detailed, step-by-step explanation of how to check your SASSA SRD R370 grant status in 2025, along with key information on eligibility, payment schedules, and troubleshooting common issues.

What is the SASSA Status Check?

The SASSA Status Check is an online and mobile tool that allows beneficiaries to track the progress of their grant applications or payments in real time.

Managed by SASSA, which operates under the Department of Social Development as per the Social Assistance Act No. 13 of 2004, this system supports millions of South Africans, with approximately 28 million receiving social grants monthly (Moneyweb.co.za, 2025).

The SRD R370 Grant, increased from R350 in April 2024, is a key focus for many users, often referred to as the SRD Status Check or R370 Status Check.

Regularly checking your status ensures you stay updated on approval results, payment dates, and any required actions, such as submitting missing documents or appealing a declined application.

Why Check Your SASSA SRD Status?

Checking your SASSA SRD status is essential to:

• Confirm whether your application has been approved, pending, or declined.
• Stay informed about payment dates and methods.
• Identify and resolve issues, such as incorrect banking details or verification failures.
• Ensure compliance with monthly eligibility reviews to avoid disruptions.

With over 8.5 million South Africans relying on the SRD R370 grant, timely status checks help you avoid delays and secure your financial support.

7 Trusted Methods to Check Your SASSA SRD R370 Status in 2025

SASSA provides seven secure and user-friendly methods to check your SRD R370 grant status. These methods cater to various needs, whether you have internet access, a smartphone, or prefer in-person assistance. Below are the detailed steps for each method.

1. Check SASSA SRD Status Online via the Official Website

The official SASSA SRD website is one of the fastest and most reliable ways to check your grant status in real time.

Steps:

1. Visit https://srd.sassa.gov.za/sc19/status.
2. Enter your 13-digit South African ID number.
3. Provide the cellphone number used during your application.
4. Click Submit.
5. View your status, which will indicate whether your application is Approved, Pending, Declined, or requires further action, along with payment date details.

Why Use This Method?

• Instant updates on approval and payment schedules.
• Accessible from any device with internet access.
• Secure and directly managed by SASSA.

2. Visit a SASSA Office for In-Person Assistance

For those without reliable internet or phone access, visiting a SASSA office provides direct support from an agent.

Steps:

1. Locate your nearest SASSA branch using the official SASSA website (sassa.gov.za).
2. Visit the office during working hours (typically 8 AM to 4 PM, Monday to Friday).
3. Provide your 13-digit ID number and any additional requested details.
4. An agent will check your SRD grant status and provide a detailed update.

Why Use This Method?

• Ideal for those without internet or phone access.
• Allows for immediate clarification of issues.
• Suitable for resolving complex application problems.

3. Check SASSA Status via WhatsApp

SASSA’s WhatsApp service offers a convenient, mobile-friendly way to check your status.

Steps:

1. Save the official SASSA WhatsApp number: 082 046 8553.
2. Open WhatsApp and send the message “SASSA” to initiate the process.
3. Select “SRD Grant” followed by “Status Check” from the menu.
4. Enter your 13-digit South African ID number.
5. Receive your grant status directly in the chat, including approval details and payment updates.

Why Use This Method?

• Quick and user-friendly for smartphone users.
• Requires minimal data.
• Provides instant feedback in a familiar platform.

4. Use USSD Codes for Data-Free Status Checks

The USSD method is perfect for users with basic mobile phones or no internet access.

Steps:

1. Dial *134*7737# or *120*3210# from your registered cellphone.
2. Enter your 13-digit South African ID number.
3. Provide the cellphone number linked to your application.
4. View your grant status immediately on your phone screen.

Why Use This Method?

• Works on any mobile phone, including non-smartphones.
• Completely free and requires no data or airtime.
• Fast and reliable for quick checks.

5. Check SASSA Status via SMS

The SMS method is another data-free option for checking your grant status.

Steps:

1. Save the SASSA SMS number: 082 046 8553.
2. Send an SMS with the format: SASSA [Your 13-digit ID Number] (e.g., SASSA 9001011234567).
3. Receive a reply with your application status, payment details, and any required actions.

Why Use This Method?

• Ideal for users with limited internet access.
• Simple and quick to use.
• Provides clear updates via text.

6. Call the SASSA Toll-Free Helpline

For personalized assistance, you can speak directly with a SASSA representative.

Steps:

1. Dial the toll-free SASSA helpline: 0800 601 011.
2. Provide your 13-digit South African ID number.
3. Follow the agent’s instructions to receive a detailed status update and resolve any issues.

Why Use This Method?

• Offers direct human support for complex queries.
• Free to call from any South African network.
• Useful for troubleshooting application errors.

Tip: Call between 8 AM and 10 AM to avoid long wait times, as the helpline handles approximately 50,000 calls daily.

7. Use the Moya App for Data-Free Status Checks

The Moya App provides a data-free solution for checking your SASSA status, making it accessible even in low-data environments.

Steps:

1. Download the Moya App from your app store (available for Android and iOS).
2. Open the app and navigate to “Government Services”.
3. Select “SASSA Grants” > “Check Application Status”.
4. Enter your 13-digit South African ID number and registered cellphone number.
5. View your status updates directly in the app.

Why Use This Method?

• Completely data-free, saving on mobile costs.
• User-friendly interface for smartphone users.
• Provides secure and instant status updates.

SASSA SRD R370 Payment Dates for July 2025

SASSA processes SRD R370 payments between 25–30 July 2025, depending on approval status and bank processing times. Below is the payment schedule for July 2025:

Payday	Payment Date	Payment Time
Friday	25 July 2025	09:00 AM to 05:00 PM
Saturday	26 July 2025	09:00 AM to 05:00 PM
Sunday	27 July 2025	09:00 AM to 05:00 PM
Monday	28 July 2025	09:00 AM to 05:00 PM
Tuesday	29 July 2025	09:00 AM to 05:00 PM
Wednesday	30 July 2025	09:00 AM to 05:00 PM

Payment Methods:

• Bank Deposit: Transferred directly to your registered bank account.
• Retail Withdrawals: Available at participating retailers like Pick n Pay, Boxer, Shoprite, Usave, and Checkers.
• Mobile Money: Accessible if linked to a mobile payment service.

Note: If your status shows “Pending”, your application is still under review. Continue checking regularly for updates. If approved but no payment date is listed, payments typically take 5–14 business days due to bank verification or system batch processing.

SASSA Status Meanings and Actions

Understanding your SASSA status is crucial for taking the right steps. Below are common status messages and recommended actions:

• Alternative Income Source Identified: Another income source was detected, making you ineligible.
  Action: Explore alternative government or community aid programs. Visit local social services for guidance.
• Means Income Identified: Your income exceeds the R624 monthly threshold.
  Action: Check eligibility for other grants or visit a SASSA office for assistance.
• Application Complete: Your application is processed and reviewed monthly.
  Action: Monitor your status regularly to ensure continued eligibility.
• Bank Details Pending: SASSA lacks your banking information.
  Action: Submit your bank details via srd.sassa.gov.za or at a SASSA office.
• Reapplication Pending: Your latest application is under review.
  Action: Wait for a response or check status updates online.
• Period Pending: Your details are being verified for the current payment cycle.
  Action: Wait for the review to complete or contact SASSA if delayed beyond a month.
• Period Approved: You’re approved for the current cycle.
  Action: Monitor your bank account for the deposit. Contact SASSA if delayed.
• Period Declined: Your application was rejected for this cycle.
  Action: Review the rejection reason and file an appeal at srd.sassa.gov.za/appeals/appeal.
• Canceled: Your grant has been stopped.
  Action: Reinstate your grant via srd.sassa.gov.za/sc19/reinstate or reapply.
• Identity Verification Failed: Your personal details don’t match SASSA’s records.
  Action: Resubmit accurate ID details and ensure your ID photo is clear for face verification.
• Duplicate Application: Multiple applications were detected; only one is processed.
  Action: Wait for the original application to be reviewed. Avoid submitting additional applications.
• Fraudulent Application: Your application was flagged as potentially dishonest.
  Action: Contact SASSA immediately with supporting documents to resolve the issue.
• Awaiting Reassessment: SASSA is re-evaluating your eligibility.
  Action: Submit any requested documents promptly and monitor updates.

Tip: Check your status weekly and respond to any SASSA requests promptly to avoid delays or cancellations.

How to Check Your SASSA SRD R370 Grant Balance

You can check your SRD R370 grant balance using two free USSD codes, accessible on any mobile phone without airtime or data.

Main Method:

1. Dial *120*3210#.
2. Enter your 13-digit South African ID number.
3. View your balance, last payment date, and next payment details on your screen.

Backup Method:

1. Dial *120*69277#.
2. Follow the same steps as above.

What You’ll See:

• Current grant balance.
• Date of the last payment.
• Next scheduled payment date.

Key Features:

• Free service, no airtime or data required.
• Available 24/7 on all South African mobile networks.
• Updated daily at midnight for accuracy.

Tip: If one USSD code doesn’t work, try the other. Ensure your ID number is correct to avoid errors.

Troubleshooting Common Issues

SASSA Status Check Failed

A “Status Check Failed” message indicates the system couldn’t find your application due to:

• Incorrect ID number or phone number.
• Missing or incomplete documents.
• Technical issues with SASSA’s system.

Steps to Resolve:

1. Verify that your ID and phone number match your application details.
2. Upload any missing documents via srd.sassa.gov.za.
3. Retry after a few hours if the issue is technical.
4. Contact the SASSA helpline (0800 601 011) or visit an office if the error persists.

Approved but No Payment Date

If your status shows “Approved” but no payment date is listed, delays may be due to:

• Bank verification checks (30% of delays, per SASSA data).
• System updates or batch processing (60% of delays).
• Incorrect banking details.

Steps to Resolve:

1. Verify your banking details on srd.sassa.gov.za.
2. Ensure your bank account is active and matches your application.
3. Check your status daily for payment updates.
4. Contact SASSA if the delay exceeds 14 business days.

Note: SASSA processes approximately 1 million payments weekly in batches, so your payment date depends on your ID number and bank verification status. About 95% of approved grants are paid within 30 days.

Updating Banking Details or Phone Number

How to Update Banking Details

To ensure timely payments, update your banking details online:

For South African ID Holders:

1. Visit srd.sassa.gov.za.
2. Select “South African ID Holders”.
3. Click “How Do I Change My Banking Details?”.
4. Enter your 13-digit ID number.
5. Receive an SMS with a secure link to your registered phone.
6. Follow the link to submit new banking details.
7. Allow up to 7 working days for verification.

For Asylum Seekers & Special Permit Holders:

1. Visit srd.sassa.gov.za.
2. Select “Asylum Seekers and Special Permit Holders”.
3. Enter your file number, passport number, and cell number in the “Lookup Payment ID” section.
4. Submit new banking details and wait up to 7 working days for approval.

How to Update Your Phone Number

To update your cellphone number for SASSA updates:

1. Visit https://srd.sassa.gov.za/sc19/contact.
2. Enter your 13-digit South African ID number and application reference number.
3. Input your new cellphone number.
4. Click Submit and receive a one-time PIN (OTP) via SMS.
5. Enter the OTP to verify and complete the update.

Why It Matters: Updated contact and banking details ensure you receive payment notifications and funds without delays.

SASSA SRD R370 Grant Eligibility

To qualify for the SRD R370 grant, applicants must meet strict criteria set by the Department of Social Development:

• Age: 18 to 60 years old.
• Income: Monthly income below R624, with no other income sources (e.g., UIF or NSFAS).
• Identification: Valid South African ID, permanent residency, recognized refugee status, special permit, or asylum seeker documentation.
• Bank Balance: Must remain below R624.
• Means Test: SASSA verifies income through bank accounts and other records. Multiple accounts or UIF links may trigger additional checks.

Application Processing: Applications are processed immediately via SASSA’s automated system, with approvals taking 5–10 working days, depending on document accuracy. The grant lasts 3 months, requiring reapplication if financial hardship persists.

Appealing a Declined Application

If your SRD R370 application is declined, you can appeal through the official portal:

1. Visit srd.sassa.gov.za/appeals/appeal.
2. Enter your 13-digit ID number and registered phone number.
3. Follow the prompts to submit your appeal, including any supporting documents.
4. Track your appeal status on the same portal.

Common Rejection Reasons:

• Existing income (e.g., UIF or NSFAS).
• Incorrect or incomplete personal details.
• Residency or age ineligibility.
• Failed means test or verification checks.

Frequently Asked Questions

Q: How can I check my SASSA SRD status online?

A: Visit srd.sassa.gov.za/sc19/status, enter your ID number and registered phone number, and submit to view your status.

Q: How do I know if my SASSA appeal was successful?

A: Check your appeal outcome on srd.sassa.gov.za/appeals/appeal using your ID and phone number.

Q: How do I update my banking details?

A: Go to srd.sassa.gov.za, select the banking update section, enter your ID, and follow the SMS link to submit new details.

Q: What is a SASSA OTP?

A: A one-time PIN (OTP) is sent to your registered phone to verify your identity during status checks, banking updates, or cancellations.

Q: How do I cancel my SRD R370 grant?

A: Visit srd.sassa.gov.za/sc19/cancellation, enter your ID and phone number, verify with an OTP, and confirm cancellation.

Q: How do I reinstate a cancelled SRD grant?

A: Go to srd.sassa.gov.za/sc19/reinstate, enter your details, verify with an OTP, and select a reinstatement reason.

Q: How can I contact SASSA for help?

A: Call the toll-free helpline at 0800 601 011, email grantsenquiries@sassa.gov.za, or visit a local SASSA office.

Conclusion

Checking your SASSA SRD R370 grant status in 2025 is straightforward with multiple accessible methods, from online portals to data-free USSD codes. Regularly monitoring your status ensures you stay informed about approvals, payments, and any required actions.

If you encounter issues like delays or rejections, use SASSA’s helpline, online tools, or in-person services to resolve them promptly. By keeping your banking and contact details updated, you can secure timely payments and maintain access to this vital financial support.

For further assistance, visit sassa.gov.za or contact SASSA directly.