Self-exclusion Policy

If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, please consider using Self-Exclusion which prevents you gambling with for a specified period of 6 months, 1 year, 2 years, 5 years or permanently.

If you want to stop playing for other reasons, please consider a Time-Out or using Account Closure.

What happens when you self-exclude?

During a period of Self-Exclusion you will not be able to use your account for betting, although you will still be able to login and withdraw any remaining balance. It will not be possible to re-open your account for any reason, and will do all it can to detect and close any new accounts you may open.

Next steps

Whilst we will remove you from our marketing databases, we also suggest that you remove BetProExch from your notifications and delete/uninstall all BetProExch apps, downloads and social media links. You may also wish to consider installing software that blocks access to gambling websites, click here for more information.

We recommend that you seek support from a problem gambling support service to help you deal with your problem.

You can self-exclude your account in the My Gambling Controls section of Members by choosing Self-Exclusion.

Alternatively you can contact our customer care team for assistance and further information.

Self-Exclusion Notice

Should you opt to self-exclude from BetProExch, we strongly recommend that you seek exclusion from all other gambling operators you have an account with.

You can self-exclude by contacting other gambling operators directly or you can exclude from other licensed operators by completing a Self-Exclusion Notice form.

Once completed the Self-Exclusion Notice form should be submitted to the nominated site, sports bookmaker or betting exchange operator.